Frequently Asked Questions
I’m not happy with my purchase, what is the return policy?
Please head over to our return policy page - our policy is also located on a sign right on our cash wrap so customers can see it at the time of purchase as well as listed clearly on every receipt.
Can I purchase a gift card?
Absolutely! Stop in to purchase one in person or email us email@example.com
Can I redeem a gift card or store credit during the off season?
Typically, yes. Always contact us first since this type of question is usually answered on an individual basis. However, keep in mind that most store credits should be redeemed by the end of our in-store season in the fall. We usually alert customers through email before we close for the year so this isn't an issue.
We ask that you redeem your gift certificates within a 6 month period if possible.
Do you carry plus sizes and/or petites?
Every body is different and it's important to try on since each designer sizes differently. Our average size run per style is mostly small thru large with the occasional XS or XL. It's hard to please everyone but we do our best to try to point each shopper, regardless of their size, in the right direction since the cuts and sizing of all items vary.
My size is sold out! Will you re-order best selling items?
Typically, no. Since ALU is in a small space & we make it a point to get new items in each week, our selection of each style is limited. Once they are gone, they are gone.
The Beach Haven store is open on a seasonal basis typically April thru October.
During the summer months, the shop is over every day from 10am-7pm.
Will you carry my line?
If you are a designer, feel free to send line sheets and look books through email only. Please realize that our buying process is extremely selective. If we're interested, we'll either order on the spot or schedule a buying appointment.
Walk ins during store hours & sales calls are NOT accepted.
If you have any special concerns or issues with any of these policies, please email so we can discuss a way to make sure your shopping experience is impeccable.